Last updated: May 19, 2026
Welcome to Neapyre S.A.S. These Terms of Service explain the rules and conditions for using our website, requesting our services, and working with us on digital projects.
By accessing our website, contacting us, requesting a quote, purchasing a service, or working with Neapyre S.A.S., you agree to these Terms of Service.
Who We Are
Neapyre S.A.S. provides website design, website development, mobile application development, desktop application development, software development, digital consulting, maintenance, and related technology services.
Our website address is: https://neapyre.com/
You can contact us at: [email protected]
Use of Our Website
You may use our website for lawful purposes only. You agree not to use our website in any way that may damage, disable, overload, or interfere with the website, our systems, or the experience of other users.
You agree not to:
- Use our website for illegal, fraudulent, or harmful purposes
- Attempt to gain unauthorized access to our website, server, accounts, or systems
- Copy, reproduce, or reuse our content without permission
- Submit false, misleading, abusive, or harmful information through our forms
- Upload or send malware, spam, or malicious code
- Interfere with the security, performance, or functionality of the website
Our Services
Neapyre S.A.S. offers digital services that may include, but are not limited to:
- Website design and development
- Mobile application design and development
- Desktop application development
- Custom software development
- Website redesigns and modifications
- Landing pages and business websites
- E-commerce development
- Search engine optimization setup
- Website maintenance and support
- Technical consulting and digital strategy
The exact services, scope, timeline, deliverables, and price for each project will be defined in a proposal, quote, invoice, agreement, or written communication between Neapyre S.A.S. and the client.
Quotes and Project Proposals
Any quote or proposal provided by Neapyre S.A.S. is based on the information available at the time it is prepared.
Quotes may change if the project requirements, scope, features, timeline, content, integrations, design direction, or technical needs change.
A project is not considered approved or scheduled until both parties agree to the scope and payment terms, and any required initial payment has been received.
Client Responsibilities
To complete a project successfully, the client is responsible for providing accurate information, content, feedback, approvals, and access when needed.
Client responsibilities may include:
- Providing business information, text, images, branding materials, and project requirements
- Reviewing and approving designs, features, and deliverables in a timely manner
- Providing access to hosting, domain, WordPress, email, payment platforms, APIs, or third-party services when required
- Ensuring that any content provided does not violate copyright, trademark, privacy, or other rights
- Testing the delivered project and reporting issues within the agreed review period
- Making payments according to the agreed payment schedule
Delays in providing content, feedback, access, or approvals may affect the project timeline and delivery date.
Payments
Payment terms will be defined in the quote, invoice, agreement, or written communication for each project.
Depending on the project, payment may be required upfront, in milestones, monthly, or upon completion.
Work may be paused if payments are late, incomplete, or not received according to the agreed terms.
The client is responsible for any bank fees, payment processing fees, taxes, or additional charges unless otherwise agreed in writing.
Late Payments
If a payment is not received on time, Neapyre S.A.S. may pause work, delay delivery, limit access to services, or suspend maintenance and support until the payment is completed.
Any delays caused by late payments may affect the original project timeline.
Refunds
Refunds depend on the type of service, the stage of the project, and the work already completed.
Because digital services require planning, design, development, consultation, and time investment, payments for completed work, approved milestones, custom development, consulting, setup, and delivered services are generally non-refundable.
If a project is canceled before completion, Neapyre S.A.S. may charge for the work already completed, time invested, third-party costs, and administrative expenses.
Project Scope and Changes
Each project includes only the features, pages, revisions, integrations, and deliverables described in the approved quote, proposal, or agreement.
Any request outside the approved scope may be considered additional work and may require an updated quote, timeline, or payment.
Examples of additional work may include:
- Adding new pages, sections, features, or integrations
- Changing the original design direction after approval
- Adding new content after the agreed content has been implemented
- Requesting extra revisions beyond the agreed amount
- Fixing issues caused by third-party tools, plugins, hosting, or client changes
- Changing project requirements after development has started
Revisions and Approvals
Projects may include a specific number of revisions depending on the approved proposal or agreement.
A revision means a reasonable adjustment to work already presented. A revision does not include a complete redesign, a new concept, a new feature, or a major change in project direction unless agreed separately.
Once a design, page, feature, or deliverable is approved, additional changes may be charged separately.
Timelines and Delivery
Project timelines are estimates unless a specific deadline has been agreed in writing.
Neapyre S.A.S. will make reasonable efforts to complete projects within the estimated timeline. However, timelines may change due to client delays, changes in scope, technical issues, third-party service delays, late payments, or other circumstances outside our control.
Neapyre S.A.S. is not responsible for delays caused by missing content, delayed feedback, incomplete information, unavailable access, third-party platforms, hosting providers, domain providers, plugins, APIs, or external services.
Website, App, and Software Testing
We make reasonable efforts to test websites, apps, and software before delivery.
The client is responsible for reviewing the project and reporting any issues during the review or testing period.
After final approval or launch, new requests, improvements, changes, or issues caused by third-party updates may be considered additional work unless covered by a maintenance or support agreement.
Third-Party Services
Some projects may require third-party services, such as hosting providers, domain registrars, WordPress plugins, payment gateways, analytics tools, email services, APIs, app stores, or external software.
Neapyre S.A.S. is not responsible for the performance, pricing, security, downtime, policies, limitations, or changes of third-party services.
The client is responsible for paying any third-party fees unless otherwise agreed in writing.
Hosting, Domains, and Email
If a project requires hosting, domain registration, email accounts, or related services, the client is responsible for maintaining ownership, access, renewals, and payments unless Neapyre S.A.S. has agreed to manage these services separately.
Neapyre S.A.S. is not responsible for service interruptions, expired domains, suspended hosting accounts, email delivery problems, or data loss caused by third-party providers or missed renewals.
Content Provided by the Client
The client confirms that they have the legal right to use all text, images, logos, videos, documents, trademarks, products, brand materials, and other content provided to Neapyre S.A.S.
The client is responsible for ensuring that their content is accurate, legal, and does not violate the rights of any third party.
Neapyre S.A.S. is not responsible for copyright, trademark, privacy, or legal issues related to content provided by the client.
Intellectual Property
Unless otherwise agreed in writing, the client owns the final custom deliverables created specifically for them after full payment has been received.
Neapyre S.A.S. may retain ownership of pre-existing materials, internal tools, reusable code, frameworks, workflows, templates, design systems, development methods, and general knowledge used to create the project.
Third-party assets, plugins, fonts, libraries, images, icons, software, or platforms may be subject to their own licenses and terms.
Portfolio Use
Unless the client requests otherwise in writing, Neapyre S.A.S. may display completed work, project screenshots, client names, logos, or general project descriptions in our portfolio, website, social media, marketing materials, or proposals.
We will not share confidential business information, private credentials, or sensitive project data without permission.
Maintenance and Support
Maintenance, updates, monitoring, backups, security checks, content changes, and ongoing support are not included unless specifically stated in the approved quote, plan, or agreement.
If the client does not have an active maintenance or support plan, any updates, fixes, changes, troubleshooting, or technical assistance may be charged separately.
Security
We take reasonable steps to build, maintain, and protect digital projects. However, no website, app, server, plugin, platform, or software can be guaranteed to be completely secure.
Neapyre S.A.S. is not responsible for security issues caused by weak passwords, outdated third-party tools, hosting vulnerabilities, client changes, unauthorized access, malware, third-party platforms, or lack of maintenance.
Backups
Unless backup services are included in an active maintenance plan or written agreement, the client is responsible for maintaining backups of their website, app, files, database, and related data.
Neapyre S.A.S. is not responsible for lost data, deleted files, hosting failures, or backup issues caused by third-party services or lack of proper backup management.
Search Engine Optimization
Neapyre S.A.S. may provide SEO setup, optimization, metadata, performance improvements, content structure, and technical SEO recommendations.
However, we do not guarantee specific search engine rankings, traffic levels, leads, sales, or business results. Search engine results depend on many factors outside our control.
Marketing and Business Results
We may help improve your website, digital presence, user experience, content, and technical structure.
However, Neapyre S.A.S. does not guarantee specific revenue, conversions, sales, traffic, rankings, downloads, or business results unless explicitly stated in a written agreement.
Limitation of Liability
To the maximum extent permitted by applicable law, Neapyre S.A.S. shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, or loss of opportunities.
Our total liability for any claim related to our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Neapyre S.A.S. from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, your violation of these Terms, your content, your business activities, or your use of delivered services.
Cancellation
Either party may request to cancel a project or service in writing.
If a project is canceled, the client may be responsible for paying for all work completed, time invested, approved milestones, third-party costs, and any non-refundable expenses incurred before cancellation.
Neapyre S.A.S. may cancel or refuse service if a client violates these Terms, fails to make payments, provides abusive communication, requests illegal work, or creates unreasonable risk for the company.
Prohibited Projects and Requests
Neapyre S.A.S. reserves the right to refuse projects or requests that involve illegal, harmful, abusive, misleading, discriminatory, fraudulent, or unethical activities.
We may also refuse work related to malware, phishing, scams, unauthorized access, spam, copyright infringement, or any activity that may harm others.
Privacy
Your use of our website and services may involve the collection and processing of personal information.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, website, business practices, or legal requirements.
The updated version will be posted on this page with a new “Last updated” date.
By continuing to use our website or services after changes are posted, you agree to the updated Terms.
Contact Us
If you have questions about these Terms of Service, you can contact us at:
Neapyre S.A.S.
Email: [email protected]
Website: https://neapyre.com/